I'm probably the worst speller that you know. Lindsay's embarrassed by it sometimes. But letters just get a bit jumbled in my brain.
I also get so excited to finish something, that I can get sloppy. Like forgetting to make mention of an important point or forgetting a tiny edit.
And while mistakes are a part of life, there are roadblocks I've learned to put in the way of them and myself. Because I have to be boss!
Below are some of the "hacks," I've put in place to help me look like the pro that I am.
Use a cover page on templated documents.
We have a ton of templated documents that we use to make our process easy + seamless (for us and our clients).
However, all these documents need to be customized a little from client to client.
And that's where the errors easily pop up. "I just changed a few words, no need to run spell check." WRONG.
To prevent us from saving and sending without double checking things, we designed a cover page.
This is the first page of every one of our templates. It is is the brightest and most annoying yellow that you can imagine with big text across the top that says "STOP."
There is then a checklist to remind us to double check over common mistake areas. "Run spell check." "Check all dates." And then the last item on the list is to delete this page before saving.
It's impossible to ignore the page. When I try to and export the PDF onto my desktop, I see that bright ass yellow page and I'm reminded to slowwww down.
Create a client sign-off document.
Another system that we have in place is that we have our clients do a final check.
At this point, projects have been looked at by many eyes and usually every kink is worked out. But again, we're human.
So, we have a document that clients have to sign at the very end of a project before we hand over the final files saying they've reviewed everything and that they approve it as is.
This not only protects against mistakes, but it's a smart business move to have something that says this project is finished and everyone is happy. It also makes it really clear that our client loves everything exactly as it is so there's no miscommunication.
Create a system that keeps information organized.
Client notes can get overwhelming. And if you miss an edit, that's a mistake you have to own.
To better track our edits, we ask our clients to send everything in writing that we house on a private page - just for our client and us to view, on our site. This is easier than sorting through long email threads. We also keep all edits and final documents here.
And lastly, use the obvious tools.
Of course, spell check is my best friend.
So is the service Grammarly. It catches even more than spell check.
And finally on big projects, we call in reinforcements. Copy editors are amazing. They are pro at looking for mistakes and making things right. They're worth every penny.