On our "What We Do" page, we give a tiny look into the process we use on all of our projects. But, there's much more than those three sentences that goes into each step. So we've decided to share a bit more insight into our process.
What is a process? A process is the step by step actions we take from start to finish on every project. Some details look different depending on the project, but everything consistently follows these four steps: listen, reply, shape, and share.
In this little blog series, we'll be creating a post for each step in our process.
First, we listen.
This step takes place before any sort of proposal is sent, pricing is discussed, dates are set, or contracts are signed.
And it goes a little something like this...
The conversation usually starts with an email from a dreamer reaching out with an idea for a project.
We'll respond with our Getting Started Guide. This guide has a ton of the same information our site does, but goes a little deeper into who we are, what we do, and how we do it. The end of the guide leads you to fill out our Getting Started Questionnaire.
The questionnaire (you can preview it here) helps us learn the specifics about their business and the problem they need help with. The dreamer will also get the chance to ask us any and every question they have.
Next, we'll get on the phone or a google hangout and keep chatting until we feel like we know everything about the dreamer, their business, and their possible project.
It's only when we have all of this completed that we can move on to step two — reply.
Why is this step so important?
This conversation can take time — more time than some people actually like. But we ask a lot of questions for a reason.
In order to create the best work, our projects are super collaborative with our clients. We want them to realize this right away. If people aren't willing to chat with us at the start, the project isn't going to work.
But the questions we ask aren't only about gauging if we're going to be a good fit, they're important. The more we know, the earlier we know it, the better we can meet our clients needs. These questions will allow us to give people more accurate pricing, deadlines, and details — which means no problems down the road.
Next we reply.
We'll be posting all about this step in our process in a few weeks!